I'm so excited you showed up! I can't wait to show you some of my truly unique mirrors and home decor!
GENERALLY WE DO NOT ACCEPT REFUNDS, BUT WE ARE SUPER EASY TO WORK WITH FOR INDIVIDUAL CONCERNS.
All of my products include:
ON TIME DELIVERY!
All products are shipped speedy fast within 2-5 days and 1-2 weeks for custom mirrors.
Shipping is Monday thru Friday Excluding Holidays. I do not package or create items on Sundays or major holidays.
PURCHASING MISTAKE- If you feel you accidentally made a mistake with purchasing one of my special pieces and your item has not yet been packaged or created, I am happy to do a refund, however if your item has been made, painted, or packaged, a refund is not given due to time spent. Please be sure of your purchase. Thank you
PLEASE CHECK YOUR ADDRESS!! Very important. If it is not the right address please change it before asking us to send the package to you. I may not remember if you send it in a convo) If you give the wrong address I will try my best to change this if time allows but if the item is returned to us you will have to pay return shipping (for the item to go back to you) and any fees I incur from the situation. We can not refund on an item that is sent to the wrong address.
Express shipping is extra and recommended if you are your needing your items quickly.
I can not promise delivery date with standard shipping but I can promise a ship date.
Note**If you are out of the country I will figure out shipping. I ship on time unless I communicate otherwise to you. Please allow for weekends and holidays. I ship out Monday thru Friday. I do not work on Sundays.
Exceptional LAY A WAY- This is for those special customers that love my products but needs a bit more time to save of for a truly special piece. I offer up to six months on hold after first payment is received. Please send a message for details I am more than happy to work out a plan that's just right for you. There are no refunds on hold items.
LOST OR DELAYED PACKAGE- I am more than happy to help you track down your package if possible, please don't hesitate to ask. I know how frustrating it is to have your lovely item delayed. I don't issue refunds for lost or delayed packages.
CUSTOM ORDERS. I create some of the most amazing custom items out there and because of the large amount of time and exceptional detail to each item there are No refunds given unless I made a mistake :(
***If your custom order is in the process of completion, there are no full refunds. I am more than happy to give a partial refund considering the work that has been done. I am super easy to work with and very generous yet I also need to charge for my time spent.
EXCEPTIONAL PACKAGING INCLUDED FOR HAPPY CUSTOMERS BECAUSE WE VALUE YOUR PURCHASE!!! When we ship out mirrors, a custom wood box is made for each one and packaging is very carefully applied. We also ship overseas with success. If your item breaks, I will take care of the claims process. This does take time so I ask for your understanding. All packaging will need to be saved and photos provided.
DAMAGED ITEM- If your item arrived damaged, I will take care of the claims process. Please save all packaging. Photos will be required. You will need to contact me within 48 hours of delivery. I will issue an in store credit or a replacement if possible. REFUNDS ARE NOT GIVEN. If you contact me later than 48 hours, I will be unable to help with your issue as we are trying to insure that the item was infact damaged in shipping and not damaged by a customer to receive a discount (Sadly some people will do this for free product)
INTERNATIONAL BUYERS- International Shipping is not listed. Please ask for a shipping quote before purchase. Refunds are not given due to the high cost of shipping.
DAMAGE- This will be up to the customer to file a claim with the shipping company due to the fact that I truly don't want to ship out of country but do this as a favor for those willing to go through the process. We package exceptionally well and don't perceive any issues. You are welcome to supply your own insurance.
*** Most of my other decor items have custom made heavy duty boxes to insure proper shipping.
I hope you will find I am easy to work with and I invite you to come back and work with me on any special creation you may be looking for. You may be amazed at what I can come up with. I look forward to having you shop with me again!!
PLEASE DON'T HESITATE TO CONTACT ME.
I hope you love my payment policy as much as I do-
I accept all payments via PayPal and Credit Card
Simply put- I want to deliver your products but am unable to until payment is processed.
Here's how it works:
1. Add my product to your cart
2. Click to checkout and pay by any method mentioned above.
3. Wait for a wonderful package to be delivered from HallstromHome.
I HOPE YOU LOVE MY EXCEPTIONAL PACKAGING INCLUDED FOR HAPPY CUSTOMERS BECAUSE WE VALUE YOUR PURCHASE!!!
REFUNDS ARE NOT GIVEN FOR LOST, DELAYED ITEMS, PACKAGE DENIED OR WRONG SHIPPING ADDRESS. I WILL ISSUE IN STORE CREDIT FOR ANY DAMAGED ITEM.
I print shipping labels with the address you include with your order. Please make any changes you may need before purchase or with the shipping company. I do not make changes to addresses if you send me a convo. My apologies but I receive so many emails and mistakes can be made so I leave it up to my customers to make corrections on their end.
We use FedEx for most items and USPS for smaller items. Greyhound is used for larger furniture so local pickup is required. If you need door delivery, please inquire. This cost is about double the Greyhound price listed. I also ship with Uship for large bed frames and furniture when requested. We make custom boxes for each of our items. We do not blanket wrap due to the poor quality and large chance of damage with this method.
If your item ships with Greyhound as stated, I ask that you leave me your phone number for delivery notice only. If this is not provided, I will email you once your item has arrived at your local station. You have three days to pick your item up before fees incur. This item will not be returned to me nor are returns offered. Please inquire if you have questions, otherwise I ship out knowing you have read and understand this shipping method. If item is returned back to me, I reserve the right to resale item after 90 if not claimed. Buyer will need to pay for return shipping cost and pick up fees which is 1 hour of my time.
PLEASE CONTACT ME IMMEDIATELY IF YOU HAVE ANY PROBLEMS, I AM MORE THAN HAPPY TO FIX THEM FOR YOU :)
RETURNS ARE NOT ACCEPTED AT THIS TIME.
REFUNDS ARE NOT GIVEN FOR LOST, DELAYED ITEMS, PACKAGE DENIED OR WRONG SHIPPING ADDRESS. I WILL ISSUE IN STORE CREDIT FOR ANY DAMAGED ITEM. IF YOUR ITEM IS RETURNED DUE NON PICK UP, I RESERVE THE RIGHT TO RESALE ITEM AFTER 90 DAYS.