Refund policy
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Return Window
Returns are accepted within 7 days of receiving your order. This allows you ample time to try on the item and decide if it meets your needs.
- Return Shipping Responsibility
Customers are responsible for providing return shipping. We recommend using a trackable shipping method to ensure your package reaches us safely.
- Restocking Fee
As mentioned earlier, a 5% restocking fee applies to all returns. This fee helps cover the costs associated with processing returns and restocking items.
- Final Sale Items
Please note that final sale items are not eligible for return or exchange. These items are clearly marked on our website, so be sure to check the product description before purchasing.
- Customer Service Assistance
Before shipping any items back, we strongly recommend contacting our Customer Service team for help and approval. They can:
- Provide guidance on the return process
- Confirm if your item is eligible for return
- Answer any questions you may have
- Provide a return authorization if necessary
To reach our Customer Service team:
- Email: rhonda@hallstromhome.com
By following these guidelines and contacting our Customer Service team before initiating a return, we can ensure a smooth and efficient process for you.